Step 1: Understand what happens after deletion occursīefore you start the deletion process, it’s important to understand what happens after your account is deleted. » MORE: Online obituary that is 100% free. Simply make sure you follow these steps because once you’ve deleted the account, there’s no going back! How to Delete Your Own Personal Dropbox Accountĭeleting your own Dropbox account is a straightforward process. Thankfully, Dropbox makes the process simple. But if you no longer want to use it, or your relative would like you to delete their account, then you’ll need to follow specific steps for account deletion. Frequently Asked Questions: Deleting a Dropbox AccountĬhances are, you or your loved one has set up a Dropbox account at one point or another.How to Delete a Deceased Loved One’s Dropbox Business Account.How to Delete Your Own Dropbox Business Account.How to Delete a Deceased Loved One’s Personal Dropbox Account.
How to Delete Your Own Personal Dropbox Account.With plans for single users, families, and entire corporations, there’s something for everyone. Then while attempting to implement a solution, the engineers “inadvertently” caused the years-old files to resurface from the trash heap and be restored to people’s accounts.Dropbox is a popular cloud storage and file-sharing system used by individuals and businesses alike. (Dropbox did not immediately respond to Fortune’s specific requests for information about the number of files or customers affected, nor Ross’ full name or title)ĭropbox’s engineers “quarantined and excluded” these faulty files from the queue of ones to be permanently deleted until they could fix the problem, Ross said. Get Data Sheet, Fortune ’s technology newsletter.Ī Dropbox employee identified only as Ross S., who responded Thursday to complaints posted to the company’s “help center” forum, said some files apparently had “metadata inconsistencies,” tech jargon that the company neither elaborated upon nor clarified, despite Fortune’s inquiries. Something went wrong, in this case, that prevented the company from following through with the process. Normally, Dropbox permanently wipes files-eradicating the data from its servers-60 days after a person deletes them, in accordance with the company’s privacy policy. The company apologized for what it has described as “a bug” as well as a botched software fix that led to the unintended document recoveries. Files supposedly deleted by customers from the company’s servers were instead retained for as long as eight years, according to several reports over the past few weeks.
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